Your privacy.
Our responsibility.

Privacy Policy.

Kranoc Engineering Ltd (“Kranoc”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly. This policy explains how we collect, use, protect, retain and share information when you visit our website, contact us or engage with us regarding mining, engineering and related services.

We process personal information in accordance with applicable laws, including Ghana’s Data Protection Act, 2012 (Act 843).

1. Who is responsible for your information?

Kranoc Engineering Ltd determines how and why personal information received through its website and business communications is processed. You can contact us at info@kranocengineering.com or +233 59 826 4436.

2. Information we collect

Information you provide: When you contact us, you may voluntarily share your name, telephone number, email address, organisation, job title, project requirements, correspondence or documents. Providing information is voluntary, but we may be unable to respond to an enquiry without sufficient details.

Technical website information: Our hosting infrastructure may process IP addresses, browser and device information, requested pages, access times and diagnostic or security information needed to deliver and protect the website.

The current website does not offer visitor accounts, online payments or a website enquiry submission form.

3. How we use information

We use personal information to respond to enquiries, discuss projects and services, manage business and contractual relationships, operate and secure our website, maintain appropriate records and meet applicable legal obligations. We do not use general business enquiries to send unsolicited direct marketing communications.

4. Grounds for processing

Depending on the circumstances, processing may be necessary to respond to a request, take steps towards or perform a contract, comply with a legal obligation, pursue a legitimate and lawful business purpose where permitted, or act on your valid consent. Where consent is the basis for processing, you may withdraw it by contacting us. Withdrawal does not affect earlier lawful processing.

5. Website hosting, cookies and external services

Our website is hosted using Vercel. Hosting and security services may process technical request information, including IP addresses and system logs. The website also loads externally hosted fonts, which may involve requests to external providers.

The website is intended to operate without optional visitor analytics, advertising pixels or behavioural tracking tools at launch. Essential technical mechanisms may still be used to operate or protect the website. If non-essential tracking is introduced, we will review the relevant notices and implement any legally required consent arrangements. You can manage cookies through your browser settings.

6. Sharing personal information

We do not sell personal information. Where necessary, information may be shared with authorised employees or representatives, hosting, email and IT providers, professional advisers subject to appropriate confidentiality obligations, and public authorities where required or permitted by law. We seek to limit disclosures to what is reasonably necessary.

7. International processing

Some technology providers may process information outside Ghana. Where international processing or transfers occur, we assess applicable legal requirements and take appropriate contractual, organisational or technical steps to protect the information.

8. Information security

We take reasonable technical and organisational precautions against unauthorised access, misuse, loss, alteration and unlawful disclosure, including secure website connections and appropriate access restrictions. No electronic communication or storage system can be guaranteed completely secure.

9. How long we retain information

We retain personal information only as long as reasonably necessary for its purpose and applicable legal, contractual or regulatory obligations. Enquiries are retained as needed to respond and manage related correspondence; commercial records may be kept for the relevant relationship and legal retention period; and technical records follow operational requirements and hosting arrangements. When information is no longer required, we take appropriate steps to delete, destroy or anonymise it.

10. Your rights

Subject to applicable law, you may request access to or correction of your information; object to certain processing; request that processing stop or information be blocked, erased or destroyed where legally applicable; withdraw consent where relied upon; object to direct marketing; and challenge certain solely automated decisions. You may also raise a concern about our handling of your information.

Send requests to info@kranocengineering.com. We may request reasonable information to verify your identity before responding. You may also raise complaints with the relevant supervisory authority.

11. External links and children

Our website may link to third-party websites. We are not responsible for their content or privacy practices. Our website provides general corporate and commercial information and is not directed at children; we do not intentionally solicit children’s personal information through it.

12. Changes to this policy

We may update this policy to reflect changes in our operations, technology or legal requirements. The latest version will appear on this page with an updated effective date. Where required, we will provide further notice or seek consent before material changes.

13. Contact us

Kranoc Engineering Ltd
No. C9 Kwaku High Street, Tse Addo, Accra, Ghana
P.O. Box CT10408, Cantonments, Accra, Ghana
info@kranocengineering.com
+233 59 826 4436